- We do not accept exchanges at this time.
- We accept returns within thirty (30) days of purchase on regular priced items.
- All sale items are final sale.
- Merchandise must NOT have been WORN, WASHED or ALTERED; and MUST HAVE ORIGINAL HANG TAG ATTACHED.
- Any merchandise returned missing hang tags; in a dirty, worn or poor condition; or without any Return Authorization cannot be refunded. It is then up to the customer to arrange shipping if they would like the item sent back to them.
US & CANADA HASSLE-FREE RETURNS
- We offer FREE RETURNS (from USA & Canada) for online store credit. We also take care of returns for a refund to your original method of payment (ie. credit card) and will require a handling and processing fee of $5.99 which will be deducted from the amount refunded to you. Original shipping charges are non-refundable.
- If you would like to return an item, please email email@example.com, quoting your order #, within thirty (30) days from the date of receiving your order, so we can issue a Return Authorization # and a UPS return shipping label. Please follow return instructions and do not send back without receiving shipping instructions.
- Returns cannot be processed over the phone.
- We do not currently offer return shipping labels for international returns.
- If you would like to return an item, please email firstname.lastname@example.org, quoting your order #, within thirty (30) days from the date of receiving your order, so we can issue a Return Authorization #. Please follow return instructions and do not send back without receiving shipping instructions. Please write your Return Authorization # on the outside of your package.
- You will receive your refund in the original form of payment. Unfortunately we cannot refund duties, taxes or shipping charges.
REFUNDS AND PROCESSING
- For any items returned outside the 30-day window, refunds are no longer applicable. For items returned between 30-60 days, a store credit will be offered. No refunds or store credits can be offered on items outside the 60-day window.
- Orders are processed within a few hours of receipt. If you need to cancel or change an order, you must make any changes within 2 hours of your order time otherwise your order might already be packed and ready to ship or already in transit.
- The MICHI corporate office and michiny.com can only accept returns of product bought directly from our office or online store. We do not accept returns or exchanges of items purchased at any other retail or online location for any reason. All returns must be made at the store where the garment was originally purchased. The return policy of that retailer will apply.
- For hygienic reasons, please make sure that swimwear and any bottoms are tried on over your own underwear. In the interests of hygiene, we will refuse returns of items where it's obvious that this hasn't been done, or if the hygienic strip has been removed or replaced.
- Once your return has been received and it complies with our returns policy, we will refund you by your original payment method. Unfortunately we cannot refund duties, taxes or shipping charges.
- All returns coming back from customers undergo a mandatory 3 day quarantine period before being opened and inspected.
- Returns may take up to one week to process as a result of the order quarantine period and reduced staffing model in place at our warehouse, so that social distancing can be adhered to.
- Gift cards are non-returnable and non-refundable.
- Store Credit can only be used online at our website, www.michiny.com
- Store Credit cannot be transferred to another person.
- Store Credit may not be purchased and is only provided when previously purchased items have been returned.