I just ordered a new item but my order is taking longer than normal. Is there an issue?
Please note that orders placed during new collection launches may take longer than usual to process and prepare to ship, due to high volume. We do our best to deliver within the delivery time indicated on your order shipments and will inform you if we cannot meet the delivery date.
I am a Canadian but my order shows up in USD?
Given that MICHI is sold globally, all of our online store transactions are completed in US dollars. We are working on a Canadian online store to launch in the near future.
My order won’t go through! What’s going on?
If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser. If the issue persists, please contact your credit card company to ensure there are no holds placed on your card.
Oops! I need to change something on my order.
If you need to change or cancel your order, please contact us immediately at email@example.com. Ensure the subject line has your order number and “Change to Order” in it.
I just made a MICHI purchase. Can I add something else?
Unfortunately, we cannot add items to an existing order. Please place a new order for the item contact us immediately at firstname.lastname@example.org. We’ll be happy to waive shipping on this additional order if it was placed within 24 hours of the original order.
My favourite item is sold out! Will it come back in stock?
If the style/size you are looking for is showing as sold out, please contact us at email@example.com to be added to the waitlist so that we can notify you when we get more stock. If that style is no longer being produced, our Customer Service rep will let you know!
When is your next collection launching?
We create two collections per year: Spring/Summer and Fall/Winter. For the inside scoop, sign-up for our MICHI newsletter to hear about exclusive news and releases. Go to our homepage, scroll to the very bottom and enter your email address.
Can I return items that were purchased on sale?
All sale items are final sale and cannot be returned.
I sent my item back for a refund. How long until I get my money back?
Once we have received your package, your refund will be processed within 3 business days. You will be notified via email when this transaction has taken place. Please note that it may take a few business days for the refund to show up on your bank statement.
When will my order ship?
Most orders ship within 1-3 business days of purchase. Shipping times may vary due to availability of merchandise. Remember, orders are not shipped on the weekends or holidays!
Feel free to add a note when placing your order to let us know if you need your MICHI pieces for a specific date! We will do our best to make sure you get it in time.
Where is my order confirmation?
As soon as your order ships, you should receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your junk folder and add firstname.lastname@example.org to your safe sender list.
Why isn't my discount code working?
Discount codes can not be combined with other offers, and thus you can't use them on sale items or in conjunction with other discounts. If you are applying it to a full-priced item and you are still having issues with it, please reach out to our customer service team at email@example.com.
Will my parcel be charged International taxes and duties?
International orders outside Canada and the US, may be subject to import duties and taxes, which are applied once a shipment reaches your country. MICHI cannot control these potential charges and is not responsible for any duties/taxes applied to your package. To avoid any surprises, please contact your local customs office to determine the charges before you place your order with us! If you refuse a shipment from MICHI, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to us. This amount will be deducted from your merchandise refund.
If you want us to re-send the package, you will also be responsible for the shipping costs for a second try!