- We accept returns within thirty (30) days of purchase on regular priced items.
- Merchandise must NOT have been worn, WASHED or ALTERED; and MUST HAVE ORIGINAL HANG TAG ATTACHED.
- Any merchandise returned missing hang tags; in a dirty, worn or poor condition; or without any Return Authorization cannot be refunded. It is then up to the customer to arrange shipping if they would like the item sent back to them.
- We do not accept exchanges at this time.
- All sale items are final sale.
US & CANADA HASSLE-FREE RETURNS
- We offer FREE RETURNS (from USA & Canada) up to 30 days after purchase for a refund or online store credit. Original shipping charges are non-refundable.
- If you would like to return an item, please email firstname.lastname@example.org, quoting your order #, within thirty (30) days from the date of receiving your order, so we can issue a Return Authorization # and a UPS return shipping label. Please follow return instructions and do not send back without receiving shipping instructions.
- Returns cannot be processed over the phone.
- We offer returns up to 30 days after purchase for a refund or online store credit. Original shipping charges are non-refundable.
- We do not currently offer return shipping labels for international returns.
- If you would like to return an item, please email email@example.com, quoting your order #, within thirty (30) days from the date of receiving your order, so we can issue a Return Authorization #. Please follow return instructions and do not send back without receiving shipping instructions. Please write your Return Authorization # on the outside of your package.
- You will receive your refund in the original form of payment. Unfortunately we cannot refund duties, taxes or shipping charges.
REFUNDS AND PROCESSING
- For any items where returns are requested outside of the 30-day window, refunds are no longer applicable. For return requests 30-60 days after the date of receiving your order, a store credit will be offered. No refunds or store credits can be offered on items outside the 60-day window.
- Orders are processed within a few hours of receipt. If you need to cancel or change an order, you must make any changes within 2 hours of your order time otherwise your order might already be packed and ready to ship or already in transit.
- The MICHI corporate office and michiny.com can only accept returns of product bought directly from our office or online store. We do not accept returns or exchanges of items purchased at any other retail or online location for any reason. All returns must be made at the store where the garment was originally purchased. The return policy of that retailer will apply.
- For hygienic reasons, please make sure that swimwear and any bottoms are tried on over your own underwear. In the interests of hygiene, we will refuse returns of items where it's obvious that this hasn't been done, or if the hygienic strip has been removed or replaced.
- Once your return has been received and it complies with our returns policy, we will refund you by your original payment method. Unfortunately we cannot refund duties, taxes or shipping charges.
- All returns coming back from customers undergo a mandatory 3 day quarantine period before being opened and inspected.
- Returns may take up to one week to process as a result of the order quarantine period and reduced staffing model in place at our warehouse, so that social distancing can be adhered to.
- Gift cards are non-returnable and non-refundable.
- Store Credit can only be used online at our website, www.michiny.com
- Store Credit cannot be transferred to another person.
- Store Credit may not be purchased and is only provided when previously purchased items have been returned.
PRICE PROTECTION POLICY
If an item you have recently purchased goes on sale, MICHI offers a one-time price adjustment under the following conditions:
To make a price adjustment request, you can contact our customer service team with your order number and we will be happy to review your request. If approved, the difference will be awarded as store credit.
- A price adjustment request must be made within 7 days of receiving your order.
Price adjustments cannot be honored during the Holiday Blackout Period from November 15 - January 2nd.
EXTENDED HOLIDAY RETURNS
Orders placed November 13th to December 24th – Returns can be requested within sixty (60) days from the date of receiving your order.