Where is my order confirmation?
As soon as your order ships, an email confirmation will be sent to the email address you entered with your order. If you did not receive an email, it’s possible it was entered incorrectly with your order, or that it is in your junk folder. Check your junk folder and add email@example.com to your safe sender list. If you are still unable to find your confirmation, email us at firstname.lastname@example.org, and we can resend and/or update the email associated with your order if there is a need.
When will my order ship?
Most orders ship within 1-3 business days of purchase. Delivery times are provided solely as guidelines and are subject to change at any time. Orders placed during a sale will ship within 5 business days. Shipping times may vary due to availability of merchandise. Remember, orders are not shipped on the weekends or holidays! For more information, visit our Shipping page.
I just placed an order and it is taking longer to ship than normal. Is there an issue?
Orders placed from new releases may take longer than usual to process and prepare to ship, due to high volume. We do our best to ship within the processing time as indicated on our Shipping page, and will inform you if your order will take longer to ship. Pre-order styles also take longer to ship, and the date pre-order styles will ship can be found at the top of the product page.
My order is not going through! What’s going on?
If you’re still receiving an error message after reviewing your credit card information, and billing and shipping address, make sure you’re using the latest version of your web browser. If the issue persists, please contact your credit card company to ensure there are no holds placed on your card.
Oops! I need to change something on my order. How can I do this?
If you need to change or cancel your order, please contact us immediately at email@example.com. Include your order number and “Change to Order” in the subject line.
I just placed an order. Can I add something else?
We cannot add items to an existing order. Please place a new order for the item and contact us immediately at firstname.lastname@example.org. We’ll be happy to waive shipping on this additional order if it was placed within 24 hours of the original order and will do our best to consolidate shipping all your items together.
Why isn’t my discount code working?
Discount codes cannot be combined with other offers, discount codes or credit codes. If you are applying it to a full priced item with no other offers and you are still experiencing an issue, please reach out to our Customer Care team at email@example.com.
What is Sezzle?
MICHI has partnered with an alternate payment platform, called Sezzle, that allows US and Canadian customers to split their purchases into 4 interest-free payments, when selected at checkout. The minimum purchase amount required to use Sezzle on michiny.com is $100 USD. Click here to learn more about How Sezzle Works.
Will my parcel be charged international taxes and duties?
MICHI product ordered on michiny.com currently ships from Canada. The majority of MICHI product is 'Made in Canada' and therefore not subject to duties for US orders under $800 USD (the limit for duty free trade under NAFTA) that ship internationally. International orders outside of the US and EU, most likely will be subject to Customs Duties, Tariffs, VATs and any other fees your country charges. These are to be paid by the customer (even if you refuse any shipments upon delivery).
To avoid any surprises, please contact your local customs office to determine the charges before you place your order with us. If you refuse a shipment from MICHI, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to us. This amount will be deducted from your merchandise refund. If you would like us to re-send the package, you will also be responsible for the shipping costs for a second try.
I need to return something in my order. What is your return process?
Visit our Returns page.
I sent an item back for a refund. How long until I receive my refund?
Once we have received your package, your refund will be processed within 3 business days. You will be notified by email when this transaction has taken place. Please note that it may take a few business days for the refund to show up on your bank statement.
Size & Fit
I like extra high waisted leggings. Which leggings have the highest rise?
Leggings with our 4” Standard High Rise Waistband.
I like my leggings tight/compressive. Which ones should I try?
We recommend our Print styles, as they are created in our thickest fabric and have a compressive feel.
If you are considering sizing down to get the feel you are looking for, see the FAQ below, “I’m in between sizes. Should I go for the smaller or larger size?”
I’m in between sizes. Should I go for the smaller or larger size?
We recommend you select the size that best matches your measurements from our Size Guide to start.
In between sizes based on the Size Guide? Start with your natural waist measurement. If your measurement is closer to the smaller size, you will likely find a comfortable fit with the compressive feel you are looking for in the smaller size. If you are really unsure, you can reach out to us at firstname.lastname@example.org or order in both sizes and return the items that aren’t fitting (applies to full price styles only).
If your natural waist measurement is closer to the larger size, we recommend you select the larger size to find a comfortable fit in the waistband. Selecting the larger size of the two, when your measurements are in between, also ensures that the fabric does not overstretch and is squat-proof. Rest assured your leggings will not stretch out or sag. They have high stretch and recovery, so they always feel like they are hugging you.
I’m tall/have long legs. What leggings will fit me best?
We recommend our Full Length Leggings to hit closest to your ankle depending on your height and leg length, and our 7/8 Length Leggings to hit above your ankle.
Visit the links above or find the length under ‘Size & Fit’ on product pages.
I’m tall/have a long torso. What tops and bras will fit me best?
If you are looking for a close fitting crop top, we recommend our Crop Tops with soft chest bands that have eight-way stretch, flexibility and extended length. They have built-in bras with removable cups and can be worn on their own like a sports bra.
For more length and coverage we recommend hip length and extended length Tops.
For bras, we recommend Bras with adjustable straps for a customizable fit.
I’m petite in height. What leggings will fit me best?
We recommend our 7/8 Length Leggings for a full length fit and our Crop Length Leggings for a 7/8 length fit that will hit above the ankle, depending on your height and leg length.
Visit the links above or find the length under ‘Size & Fit’ on product pages.
I’m fuller figured. What close fitting styles will be most flattering in bras, crop tops and bottoms?
For bras, we recommend styles with our 2.5” fabric covered elastic chest band for additional support. We do not recommend styles with zippers from bottom to top, as they do not allow for as much stretch, or the Principal Bra, as it runs small.
For crop tops, we recommend Crop Tops with soft chest bands that have eight-way stretch, flexibility and extended length.
If you are mid-height to tall, for bottoms we recommend leggings with our 3” Shapewear or 4” Shapewear Waistband for workouts, and with our 4” Standard Waistband for workouts and all day wear.
If you are petite in height, we recommend ⅞ Length or Crop Length Leggings with our 3” Shapewear Waistband.
I’m a runner and I want a sports bra to keep me in place. What is your most supportive bra that you recommend for running?
We recommend our High Impact Bras with 2.5” elastic chest bands, without front zippers from bottom to top.
I wear sports bras all day long. Which bras do you recommend for all day wear?
We recommend bras with our 1” chest band or MICHI logo elastic chest band.
My favorite style is sold out! When will it come back in stock?
If the style or size you are looking for is sold out, you can submit your email on the product page to be notified when it becomes available. Start by clicking the size you are looking for and follow the steps to enter and submit your email.
If you do not see a style you are looking for on michiny.com, please contact us at email@example.com. If that style is no longer being produced, our Customer Service team will let you know.
How should I wash my MICHI clothing?
You can find the instructions under ‘Fabric & Care’ on product pages and on the care label attached to the inside of the item. Most styles can be machine washed in cold water with like colors and hung to dry. For best care, wash your items in the mesh bag that comes with your order. Some Items are Dry Clean Only, so be sure to check your tag.
Have more questions or want to speak to someone on our team?