Refund policy

Exchange Eligibility & Conditions

To be eligible for an exchange or store credit, your item(s) must meet the following conditions:

Returned within 30 days of delivery, as confirmed by tracking

In original condition — unworn, unwashed, and unaltered

Original hang tags must still be attached

For hygiene and quality reasons:

Swimwear and bottoms must be tried on over underwear

Items will not be accepted if the hygienic liner is removed or tampered with

Please note that Final Sale items are eligible for exchange only, issued as store credit, unless otherwise stated. This includes:

Items discounted by 25% or more

Items clearly marked as Final Sale at the time of purchase

Additional guidelines:

Only one prepaid return label is provided per order

Exchanges and store credit are only available for purchases made directly from www.michiny.com

For purchases made through third-party retailers, please refer to their policy directly

Exchange Instructions — US & Canada

To start your exchange request, please email orders@michiny.com within 30 days of delivery. Be sure to include:

Your order number

The item(s) you wish to exchange

Once your exchange request is approved, we’ll send:

A Return Authorization (RA) number

A prepaid UPS return label

Simply follow the instructions in the email and send your item(s) back using the provided label.

Exchange Instructions — Outside US & Canada

To initiate an international exchange request, please email orders@michiny.com within 30 days of delivery and include:

Your order number

The item(s) you wish to exchange

Once approved, you’ll receive:

A Return Authorization (RA) number

The return shipping address

Please return your items using a tracked and insured shipping service at your own cost, and keep the tracking number for your records.

Store Credit & Processing

Once your item is received and inspected, approved exchanges will be issued as store credit.

Exchange eligibility is based on the delivery date, as confirmed by tracking:

Within 30 days: Eligible for exchange or store credit

Between 31–60 days: Eligible for store credit only, redeemable at www.michiny.com

After 60 days: Items will not be accepted and are no longer eligible for exchange or store credit

Please note: Original shipping fees, duties, and taxes are non-refundable.

Store Credit & Gift Cards

MICHI store credit and gift cards are non-returnable, non-refundable, and non-transferable. They can only be used on www.michiny.com.

Store credit can be issued if:

Your eligible exchange is approved

Your eligible item is received between 31 and 60 days after delivery

Order Changes & Exchange Timelines

MICHI offers exchanges only, issued as store credit, for eligible items.

Because we process orders quickly, any changes or cancellations must be requested within 2 hours of placing your order. After that time, your order may already be packed and on its way.

During high-volume periods — such as holiday seasons or sales events — please allow a little extra time for your exchange or store credit to be processed. We appreciate your patience and are committed to keeping things moving smoothly.